Client Experience

Whilst we are often quick to complain, it takes time, thought and effort to write a compliment. Here are some of ours...

“Hi Melody, thank you. Since the start of the process you have been helpful, supportive & accommodating beyond expectations, I envy your drive and passion you have for what you do, from myself and my wife we would like to extend our utmost gratitude. Stay the beautiful humble human being that you are, may the Lord open many more doors and happy clients for you. I wish you well in all that you do. God bless.”
— Ron Jacobs

“Dear Shira, many thanks for this good news and your excellent service and regular updates throughout the transfer process.”
— Jennifer Neish | Sales Administration, PAM GOLDING PROPERTIES (PTY) LTD, 188 Main Road, Sea Point, Cape Town, 8005

“A short note to thank you for the fabulous service I received from you regarding my property transfer. I was quite amazed at the communication and efficiency, and it was a real pleasure working with you on it.”

“Wow! Very professional, thank you.”

“As you well know, selling and buying property has to be one of the most traumatic experiences any person can go through but dealing with your personnel has helped lessen the stress so very much!! Thank you so much for excellent service!”

“Many thanks. I was pleasantly surprised by the SMS yesterday! It's been a pleasure working with you.”

“I have never come across such professionalism before!  Nothing was ever too much trouble, and time and time again you went out of your way to ensure that I understood what was happening and that I wasn't left to flounder with all the legal jargon used.  This is something I really appreciated because it is quite daunting most of the time!”

“Thanks for making our clients happy I could not have asked for anything better.”

“Your service is excellent and will recommend you anytime should you need a reference.”

“May I just take this time to say thank you for all you have done in securing this and ensuring follow ups were done.”

“You have really been a great help; I now remember why we came back to you to do the transfer for us.”

“I would just like to compliment you for your excellent service with regards my bond transfer. You have been really great to deal with.”

“Allow me please to compliment two of your staff members for excellent customer service received with our recent transaction handled by your company.”

“I really appreciate the way you always make a plan for me at really short notice.”
 
“You are a star, a big thanks.”

“Once again, thank you, to you for your superb service. I thoroughly appreciate your tenacity and consummate professionalism for my benefit. Thank you so much.”

“You are fantastic!”

“Thank you – what wonderful fast and efficient service. You deserve a day off.”

“Just a quick special mention – you are great. So helpful, obliging, prompt, efficient and down to earth.  I have sent through another deal today so will continue to liaise over the next couple of months. Nothing is too much for you.”

“I must say that you have done a brilliant job.”

“Thanks for all your hard work and diligent efforts, it made a stressful procedure almost pleasant!”

“This is just a short note to say a huge thank you for the way you attended to this exercise. We admired the fact that you were always smiling and prepared to help under all circumstances and do we all know under how much pressure you must have been at times, many thanks again.”

“Thank you very much for handling this problematic transfer it is greatly appreciated.”

“We would like to inform you about our significant pleasant experience, professional assistance and guidance and also the open-door policy that we have received from one of your employees. She has been prompt in keeping us up to date as to the progress of our transfer, always helpful in giving us guidance and never shoved me away when I pitched unannounced (which happened twice).”

“Just a quick, personal note to say thank you for all your help in the transfer of my home.”

“I know I gave you headaches and nagged you until you wanted to cry! You are such a star!”

“Thank you so much for setting this up, your service has gone beyond great.”

“I must commend you on the service excellence I am receiving as your client. You consistently ensure that I am kept abreast of all updates/changes as and when they take place! Well done to you and your team.”

“Incredible service even under pressure.”

“Hi, thanks for all your help, your service has been tremendous. Let me take this opportunity to say a very big thank you for all your efforts and help with regards to the above. I know I have bugged you a lot, but you have been so understanding and helpful, it is all greatly appreciated.”

“I really cannot thank you enough for all your assistance and I want to compliment you on the calibre of staff you employ – each person that I came in contact with was as professional and keen to help.”

“You are certainly very efficient and your replies the fastest of any person I deal with, thank you.”
 
“Thank youuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu! We're sooooooooooooo over the moon!”

“We were over the moon with your service as was the purchaser who also found you to be highly professional and informative.”

“I would like to commend you on your very courteous and efficient manner in which you conducted our transfer of our house. It has been a pleasure dealing with you.”

“A BIIIIIIGGG THANK YOU ☺ ”